Refund policy

Overview

Our return policy prioritizes food safety and product quality.

Return Period

You have 30 days from the delivery date to request a return.

Return Eligibility

To be eligible for a return, items must be:

  • Unopened and unused

  • In original packaging with all seals intact

  • Accompanied by proof of purchase or order confirmation

Non-Returnable Items

We cannot accept returns for:

  • Opened food products

  • Expired products

  • Customized items

  • Sale items

Defective Products

If you receive a defective or damaged product:

  • Contact us within 3 business days of receipt

  • Provide photos of the damaged items

  • We will cover return shipping costs for confirmed defective items

Return Process

  • Contact our customer service team at info@kyohayashiyamatcha.com to request a return

  • Wait for return approval and detailed instructions

  • Customer is responsible for return shipping costs

Refund Information

  • Refunds will be processed within 10 business days after receiving the returned item

  • Refund will be issued to the original payment method

  • Refund amount includes product cost only (shipping fees are not refundable)

Contact Us

For questions about returns or refunds, please contact us at info@kyohayashiyamatcha.com.